Cambridge, MA · 02140
Porter Square
North Cambridge triple-deckers and Avon Hill Victorians dominate, with kitchens on upper floors reached by narrow back stairs. Access is the recurring constraint - a 48-inch built-in that went in during a gut renovation rarely comes back out the front door.
What we come out for
Four jobs, Porter Square addresses included
- Sub-Zero Refrigerator Repair Built-in and integrated Sub-Zero refrigerators in Cambridge kitchens tend to fail slowly - a compartment that drifts warm, a door that stops sealing, a condenser choked with dust behind a cabinet panel.
- Sub-Zero Freezer Repair Frost build-up, a freezer that will not hold temperature, or a drawer unit that has quietly given up overnight.
- Sub-Zero Ice Maker Repair Sub-Zero ice makers stop for a handful of reliable reasons - a blocked fill line, a failed water valve, a compartment that has drifted warm, or a mold heater that no longer releases the cubes.
- Sub-Zero Wine Cooler Repair A Sub-Zero wine unit that swings a few degrees is a problem in a way a beverage fridge is not.
How it goes
The same three stages, wherever the kitchen is
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Tell us what it is doing
The model and serial off the plate — inside the fresh-food compartment on most columns, behind the base grille on under-counter units — plus what changed and when. Half the diagnosis happens on that call.
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A visit that measures things
Compartment temperatures against the setpoint, evaporator and condenser behaviour, defrost termination, door seal pull. We work out what the unit is actually doing before deciding what to change.
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The number before the work
Parts and labour as one figure, with the alternative if there is one. If a unit is not worth the repair we will say so and you will only have paid the service call.
Flat $95 service call anywhere in Cambridge, credited against an approved repair. 8:00 am – 8:00 pm, seven days; the phone is answered 24/7.
Reviews
From Porter Square and nearby
5out of 5from 1651 reviews
5 out of 5
Avon Hill Victorian with the kitchen up on the second floor. Ours short cycled every few minutes. He measured the start winding and showed me the relay was at fault rather than the compressor.
Callum R.Porter Square
5 out of 5
Third floor of a Porter Square triple-decker, up the back stairs with a toolbag. Fresh food side sat near fifty while the freezer held fine. Condenser was packed with lint and the fan was rubbing its shroud.
Desmond H.Porter Square
5 out of 5
The module had stopped mid harvest and jammed with a slab of ice. He cleared it without snapping anything plastic, then fitted a new ejector motor. Took his boots off at the door without being asked.
Cormac P.Porter Square
Next street over
Book it
Get the cold back
Porter Square kitchens, Cambridge — call and describe what it is doing.
(781) 790-4760
What it costs
Ranges, not a single number
Flat $95 service call covering the visit and full diagnosis, credited against the repair once you approve it. Repairs are quoted in full before anything is opened, and these are the bands most jobs land in.
| Repair | Usual range |
|---|---|
| Door gasket or seal replacement | $270 – $810 |
| Evaporator or condenser fan motor | $300 – $630 |
| Defrost heater, thermostat or sensor | $300 – $660 |
| Ice maker, water valve or supply line | $290 – $640 |
| Electronic control board | $470 – $860 |
| Compressor or sealed-system repair | $980 – $2,220 |
Repair or replace? A comparable new unit is $7,770 to $19,780
A comparable built-in refrigerator, appliance only — before delivery, installation, custom panels or cabinetry work. Undercounter and wine units sit below this band; a column replacement is usually two purchases rather than one.
What moves a job within its band
Which system failed
A door gasket and a compressor are the two ends of the same appliance. Control, airflow and seal faults sit at one end of the range; sealed-system work sits at the other.
Whether the part is current
Parts for a current platform arrive quickly. A discontinued board or a superseded evaporator can mean a supersession lookup and a longer wait, and that shows up in the quote.
How the unit is installed
A unit that rolls forward is a different job from one trapped behind a stone counter and a fixed panel. Access is quoted honestly rather than discovered halfway through.
One visit or two
If the fault is diagnosed and the part is on the van it finishes that day. If the part has to come in, the return visit is included in the quoted figure rather than added afterwards.